Post by mdsafihasan6 on Mar 9, 2024 2:58:08 GMT -6
What is the secret of excellent Technical Support ? Simple: the people who make it up. We are convinced that to achieve the objectives, we must think about the well-being of the people who create that service. This is why Serverplan's Intrepid support is made up of people who experience the company. Intrepid support by Serverplan From the moment a new person joins the staff , they are immediately made to feel at ease with their new colleagues: social life, benefits, relaxation room, refreshment point and much more. But there is also the desire to grow professionally, which is why he is continually stimulated with continuous training.
Some numbers Subjects Some numbers Training Hardware Venezuela Phone Number reliability 24 hour monitoring Monitoring checks System updates Urgent updates Spam management Beyond system assistance Relaxation room Dedication to work is one of the strong points of our support: until a problem is solved, we do not abandon the customer. The main task is to assist: for all requests the solution is fast, efficient, professional. Every year Technical Support alone receives approximately 46,000 requests for assistance. On average, the first response takes 2.76 minutes and the first response resolution rate is approximately 40% .
Result? We are very satisfied with the results which reward us with 98% positive feedback from our customers! The knowledge section - dedicated to the technical solution of problems - is updated in order to simplify the customer's life. This allows you to find an answer quickly without opening a support ticket. A quality service does not obligate the user. The customer must dedicate time to his business and not to ask for assistance. This is why behind the scenes we do work that is often not perceived. But it allows our customers to work, every day, with fast and always online sites. And that's what matters. Training One of the main tasks that our Intrepid Support Serverplan managers have is that of professional growth: a training path is started immediately that never has any setbacks.
Some numbers Subjects Some numbers Training Hardware Venezuela Phone Number reliability 24 hour monitoring Monitoring checks System updates Urgent updates Spam management Beyond system assistance Relaxation room Dedication to work is one of the strong points of our support: until a problem is solved, we do not abandon the customer. The main task is to assist: for all requests the solution is fast, efficient, professional. Every year Technical Support alone receives approximately 46,000 requests for assistance. On average, the first response takes 2.76 minutes and the first response resolution rate is approximately 40% .
Result? We are very satisfied with the results which reward us with 98% positive feedback from our customers! The knowledge section - dedicated to the technical solution of problems - is updated in order to simplify the customer's life. This allows you to find an answer quickly without opening a support ticket. A quality service does not obligate the user. The customer must dedicate time to his business and not to ask for assistance. This is why behind the scenes we do work that is often not perceived. But it allows our customers to work, every day, with fast and always online sites. And that's what matters. Training One of the main tasks that our Intrepid Support Serverplan managers have is that of professional growth: a training path is started immediately that never has any setbacks.